12/10/2023 0 Comments Customer support for quickbooksHow can I escalate? Each time i get online chat, I start over. I don't want to post details of my log ons and account numbers. but with Intuit, not here in the community. > online support said they could not do this either. For some reason (no idea why now) on changing address I ended up with two addresses: present and previous. Secondly, in the account I want to keep, there is a second address I don't want. They did try to change the email address on the "duplicate", but what they got me to do just had no effect. > online support said they could not do this either, but it be done by the "backend team". the customer account numbers distinguish them, but this is not visible at log on time. Whenever I go to maintain account information, it is totally confusing to be faced with two identical accounts - only by logging on to one of them can I work out if I'm in the right one or not. I want to delete a "duplicate" Intuit account which has the same email address and name as the account I want to keep. Just leave a comment below if you have other concerns with QuickBooks and Intuit accounts. Please note their support hours to make sure of their availability to support.įurthermore, the support team has the required tools to determine whether the duplicate Intuit account may be deleted.įor future reference, feel free to check out this guide about managing Intuit account users: Set up and use Intuit account user management in QuickBooks Desktop. Enter your issue, then hit Let's talk, and select a way to connect.
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